Privacy Policy of VAP'D DashSteam Pvt. Ltd.

Welcome to VAP'D DashSteam's Privacy Policy ("Privacy Policy" or "Policy"). VAP'D DashSteam Pvt. Ltd. and its affiliates (collectively, "VAP'D DashSteam", "we", or "us") are engaged in providing web-based solutions to connect customers seeking specific services with service professionals offering these services. This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data you consent to share with us when you access, use, or interact with our website available at https://www.dashsteam.com or our mobile application 'DashSteam' (collectively, the "Platform"), or avail of the products or services DashSteam offers (collectively, the "Services"). Services provided by professionals on or through the Platform are referred to as "Professional Services." At DashSteam, we are committed to protecting your personal data and respecting your privacy. To provide you with access to the Services or Professional Services, we must collect and process certain data about you. This Policy explains how we handle and use your personal data. By using the Services, you confirm that you have read, understood, and agree to be bound by this Policy and consent to the processing activities described herein.

1. Background and Key Information

(a) How this Policy Applies:

This Policy applies to individuals who access or use the Services or avail of Professional Services. By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy.

(b) Review and Updates:

We regularly review and update our Privacy Policy. Please review this Policy periodically. It is important that the personal data we hold about you is accurate and current. Let us know if your personal data changes during your relationship with us.

(c) Third-Party Services:

The Platform may contain links to third-party websites, plug-ins, services, and applications ("Third-Party Services"). Clicking on these links may allow third parties to collect or share data about you. DashSteam neither controls nor endorses these Third-Party Services and is not responsible for their privacy policies. We encourage you to review their privacy policies.

2. Personal Data We Collect

• Contact Data: Address, location, email addresses, and mobile numbers.
• Identity and Profile Data: Name, username, profile photo, and gender.
• Marketing and Communications Data: Preferences in receiving marketing communications, survey responses, feedback, and communication preferences.
• Technical Data: IP address, browser type, device details, access time, and usage activity.
• Transaction Data: Details of Services or Professional Services availed, UPI IDs, and partial payment details.
• Usage Data: User interactions, booking history, and page views. We also collect and use aggregated data, which does not directly identify you.

We also collect and use aggregated data, which does not directly identify you.

3. How We Collect Personal Data

We collect personal data through:

• Direct Interactions: When you create an account, book a service, or contact us.
• Automated Technologies: Cookies, server logs, and similar technologies.
• Third Parties: Data from analytics providers, service professionals, and publicly available sources.

4. How We Use Your Personal Data

We use your personal data for purposes such as:

• Registering your user account.
• Providing Services and Professional Services.
• Monitoring trends and personalizing experiences.
• Processing transactions and payments. Sending updates, notifications, and marketing communications.
• Complying with legal obligations.
• Enhancing security and preventing fraud.
• Improving service delivery and business operations.

By using our Services, you authorize DashSteam, our service professionals, and affiliates to contact you via email or phone.

5. Cookies

Cookies help us recognize users, track preferences, and improve user experience. Third-party cookies may be used for analytics and advertisements. You can manage your cookie settings in your browser.

6. Disclosure of Personal Data

We may share your personal data with:

• Service Professionals: To enable service fulfillment.
• Internal third parties: within the DashSteam group.
• External third parties: including trusted service providers, analytics providers, and legal authorities when required.

We ensure all third parties respect data security and process information as per legal guidelines.

7. Your Rights

• Access and Updates: You can request a copy of your personal data by emailing contactus@dashsteam.com Requests are processed within 7 working days.
• Opting Out of Marketing Communications: You can opt-out of marketing emails using the instructions in the emails. It may take up to ten (10) business days to process requests.
• Opting Out of Marketing Communications: You can opt-out of marketing emails using the instructions in the emails. It may take up to ten (10) business days to process requests.

8. Account Deletion

You may delete your account and personal data by sending a request to contactus@dashsteam.com Requests are processed within seven (7) working days. However, transaction data will be retained as required by law.

9. Data Transfers

Your personal data may be transferred and stored in locations outside your country. By submitting your data, you consent to such transfers.

10. Data Security

We implement security measures such as encryption, password protection, and secure storage to protect your personal data. You are responsible for keeping your account credentials confidential.

11. Data Retention

Your data is stored for as long as necessary for service fulfillment and legal compliance. Aggregated data may be used indefinitely for research or statistical purposes.

12. Business Transitions

In case of a merger, acquisition, or asset transfer, your data may be transferred as part of the transaction.

13. User-Generated Content

Content you post on the Platform may become public. DashSteam is not responsible for misuse by third parties. Ensure compliance with all applicable laws when sharing content.

14. Policy Updates

We may update this Policy periodically. Changes will be posted on the Platform or communicated through other means. Continued use of the Platform after updates signifies acceptance.

15. Communication Clause

By submitting our web form, you agree to receive calls and SMS notifications from a third-party platform.

16. Grievance Officer

For any questions, concerns, or grievances, please contact:

• Grievance Officer:
•  Name: Anurag Kumar Singh
•  Designation: CEO & Founder
•  Email: director@dashsteam.com