Refund Policy
We strive to provide the highest quality of service. However, in specific circumstances, refunds may be processed in accordance with the following terms:
Eligibility for Refunds
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Service Non-Delivery:
If our assigned service agent fails to arrive at the specified location within the scheduled time window, the full booking amount will be refunded.
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Service Deficiency:
In cases where the vehicle wash is deemed unsatisfactory (e.g., incomplete cleaning, missed areas), users may submit a complaint through the designated support portal, accompanied by photographic or video evidence. Upon validation, a partial or full refund will be initiated based on the severity of the issue.
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Rider Misconduct:
If the assigned rider displays inappropriate behavior, and the customer provides verifiable proof (e.g., audio, video, or third-party testimony), we will take immediate corrective action. This includes dispatching a replacement rider within 60 minutes or initiating a full refund.
Non-Refundable Scenarios
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Post-Service Time Limit:
Refund requests must be submitted within 30 minutes of the completion of the service. Requests received after this period will not be eligible.
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Environmental Factors:
We are not liable for the deterioration of service quality caused by weather, dust, or other environmental conditions after the wash has been completed.
Refund Request Procedure
To initiate a refund request, please contact our support team via email or phone. You must complete the refund form with the following mandatory details:
- Order ID
- Date and Time of Service
- Detailed Description of the Issue
- Photographic/Video Evidence (where applicable)
Upon receipt and verification of the request, the refund process will be initiated within 1–3 business days.
The refunded amount would be credited to the customer's bank account within 3 to 4 days.